FAQs

Customised Scarves
Is there a minimum order for Customised scarves?

50 pieces per design, discount is applied when more is ordered.
sampling

You are welcome to order a sample if you only want to order one piece for example or gift.
When will I get my customised order?

Orders will only start production once you approve your design. We will send you a digital mockup of your design within 24 hours. You are able to send us any modifications on top of the mockup. If you confirm that everything is correct, just reply our email saying "confirm order".

After confirmation, total time for orders is "Production Time" + "Shipping Time".

Order Delivery Time =

Standard production time: 12-18 business days

or

Rush production time: 7-9 business days

+

Standard Shipping: 5-8 business days

or

Express Shipping: 4-7 business days

Please order with consideration of both production and shipping time. Please contact us if you have other requirements.
Fabric Types

When we think of silk carves, "Crepe Satin Plain" is usually what we picture of. It is a 100% silk material with smooth silky finish.

For a more textured look, you can choose "Twill" or "Embroidered".

For lightness and transparency, choose "Crepe de Chine", "Georgette" and "Paj Shawl".

Add a bit of wool with the "Silk-Wool" material for more warmth in autumn/winter times.

Visit our Fabric Swatch page for pictures and details for each fabric!
File Type and Requirements

File type is preferrably in the format of TIFF. Otherwise working PSD, AI, PNG, JPG or PDF file with a high enough resolution is also ok.

We require a minimum resolution of 300 DPI for best production results.

Higher the resolution, better the production quality.

Please ensure that the image matches the aspect ratio of the ordered dimensions and adhere to copyright laws. Upload your image directly, or if your file size exceeds 100MB, please send your file to yikai_yu@kaiyisilk.com
How are the products manufactured?

We have partnered with manufacturing firms that include the entire process of silk scarf making from weaving the fabric to digital printing for more than 30 years. See our factory photos.

We only choose best quality natural mulberry silk for production. NOTHING is synthetic.

Please feel free to explore the quality of our products from our ready-made collections here!
Customise Packaging

We partnered with professional silk scarf packaging companies so you can have the option to order YOUR OWN CUSTOMISED PACKAGING!

This can include putting your logo/name on the front of the box, and many more.

Please contact us if you would like more details of this service.